Business Coach | What Is Your EI or EQ?
Business Coach Mark Blume has built his own multi-million dollar businesses in regional NSW and can help your business achieve the results you have always dreamed. Mark works with business in Orange, Bathurst, Dubbo. Mudgee, Cowra, Young, Lithgow, Parkes & Forbes.
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What Is Your EI or EQ?

Emotional Intelligence (EI) or Emotional Quotient (EQ) was first conceptualised by psychologist Daniel Goleman in 1995 when he published a book introducing the world to the idea that being able to understand and manage emotions increases the chances for success.

Essentially, Emotional Intelligence is about how aware of your own emotions you are, how you treat others, understanding how your actions can impact others and recognising others emotions.

So, why is it so important for business?

Studies have shown that the higher your Emotional Intelligence, the more effective leader you can be and the more successful you can become. Our success depends on our ability to read others and react appropriately.

Working on your Emotional Intelligence can be the most effective way to raise your satisfaction and your success.

But, how do you work on it?

It begins with self- and social awareness. The ability to recognize emotions in both yourself and others.

The five key areas of emotional intelligence are:

Self Awareness

Being aware of your own emotions as they “happen” can be key to your Emotional Intelligence. Know your strengths and weaknesses. No one is great at everything and knowing where your strengths lie and taking ownership of the things you aren’t so great at is paramount to self-awareness.


Even being aware of your emotions can sometimes not be enough, regulating your emotions can be just as important. Pause and take a breath before responding to a situation. It will help regulate your emotions and respond to the situation with more logic.

Strive to control your own thoughts – see them, acknowledge them, but if they are purely based on a temporary emotion, let them go.


Stick to your values and principles and set your goals. Keep your own word, if you say you will do something, do it. It doesn’t matter how small it may seem, it will keep you on track. Know that others criticism of you is a chance to learn. Be inquisitive and keep going.


The ability to recognize how others are feeling, then acting appropriately can allow you to better connect with others, including staff and clients. Strive to understand another’s point of view. If you don’t understand, ask questions.

Think about what you are going to say, words and language can have such power over others. If there is nothing to say, embrace the silence.

Social Skills

Share what you appreciate in others, inspire them to be the best version of themselves, give constructive feedback that they see as helpful rather than harsh criticism, apologise when you are in the wrong and keep your word.

Know that your success depends on the success of others, but you do not need to do it alone. People with high emotional intelligence also know when to seek support.


As an ActionCOACH and member of the International Coaching Federation, Mark has tools, resources and accreditation’s, which have enabled him1 to transform over 100 businesses and business owners’ lives including achieving an average of 50% growth in both revenue and profitability while creating an improved work life blend. Through our one to one programs I will work with you to create a plan, actions and time lines and hold you accountable to them, along with working with you to develop the necessary business skills TAKE THE NEXT STEP: For a discovery business assessment, call +61 26362 8970 or email leeblume@actioncoach.com.