Business Coach | Rules for Good Customer Service - Business Coach Central West
Business Coach Mark Blume has built his own multi-million dollar businesses in regional NSW and can help your business achieve the results you have always dreamed. Mark works with business in Orange, Bathurst, Dubbo. Mudgee, Cowra, Young, Lithgow, Parkes & Forbes.
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Leadership… Who’s Driving Your Business?

The process of doing business is very dynamic. There are various aspects that come into play but most important of all, leadership is key. This is especially when getting started with the development process. We have trained many businesses owners alongside their teams throughout the past and leadership has proved to be very vital for any business success.

In most of the situations when business is not doing well, there is a high chance that the leadership is not performing as it should. If not, there is a possibility that the team does not understand the leadership. When the efficacy of leadership is not felt by the team members, then it is failing.

The most important role of business leadership is to give direction and paint a clear picture of the current situation and the underlying vision defining the future NOW. Everyone in the team must participate fully towards achieving that vision. The ultimate objective of a leader is to have control of the business and not be tossed to and from by both internal and external factors.

Leaders should manage change as the business continues to grow and develop. Change is inevitable especially with the market movements, technological development, and changing trends. Leadership should, therefore, be manifested through these modifications and adjustments as they come. That way, the vision shared at the beginning continues to be clear to all.

The same should be realized in customer service and product quality. Customers will wait in anticipation of better services every time they show up. Each new day is an opportunity to do things better than were done yesterday. When the business vision has gone mediocre, employee morale and motivation to work goes down. It means that you have been caught up by other things not central to your business goals. Therefore, remaining focused is vital for your business.


As an ActionCOACH and member of the International Coaching Federation, Mark has tools, resources and accreditation’s, which have enabled him1 to transform over 100 businesses and business owners’ lives including achieving an average of 50% growth in both revenue and profitability while creating an improved work life balance.

Through our one to one programs I will help you create a plan, actions and time lines and hold you accountable to them, along with helping you to develop the necessary business skills

TAKE THE NEXT STEP: For a discovery business assessment, call +61 26362 8970 or CLICK HERE to book a FREE 15 minute